Cosmetics Diary delivers All Over United Arab Emirates and we dispatch your orders within 24 hours after placing your order.
For all orders of AED 150/- and above, delivery will be free of charge.
For all other orders delivery fee will be AED 13.
If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.
Orders may not be shipped to P.O. boxes, AFO/FPO addresses or to any address outside the UAE.
Orders are delivered Saturday through Thursday, excluding Friday and public holidays.
CANCELLATION, RETURN & EXCHANGE POLICY
It is our intention to ensure our customers are satisfied with their purchases from us.
We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call or email our Customer Service to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancellation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.
who will assist you accordingly.
- by credit/debit card, we will process the refund by crediting the same credit/debit card used when the order was placed. Please note that refunds will take up to ten (10) business days to show on your account due to varying processing times between payment providers;
- cash on delivery, our Customer Service will issue a check to the person who placed the order.
We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.
If you received an item as a gift and wish to return it, please contact our Customer Service who will be happy to assist you in your request. All products must be unused and with all tags still attached and in the same condition as received, in their original box and packaging, with the original invoice within 14 days of receipt of by you.
You can exchange your product(s) by contacting our Customer Service within 14 days of receipt of your order.
The product must be returned to us in the same condition as received and in its original box and packaging intact. The original invoice must be presented along with your ID.
Once we have received and inspected the returned product(s), You may exchange your product(s) with any other product(s):
- of the same value; or
- of a lower value, in which case any excess will be refunded to you; or
- of a greater value, in which case you will have to pay the price difference at the time of the exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.